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Be the Best by Doing the Opposite

May 15, 2013

Daily ReadBe the Best by Doing the Opposite

The very best managers do the exact opposite of what the average manager does. Following the conventional wisdom usually ends in mediocrity, so why not march to the beat of a different drum? Here’s how:

Put the customer second. Concentrate on making certain your employees are happy and healthy – this will spill over to your customers.

Don’t manage the bottom line.  It’s like trying to drive a car while looking in the rear-view mirror. The best way to get good numbers in the future is to keep your attention on what’s going on right now in your market and industry.

Celebrate the tough times. It’s easy to have high morale when things are going good, but, ironically, it’s when things are difficult that you’re most likely to have breakthroughs–but only if people keep their spirits up.

Have more questions than answers. Your job is not to know all the answers–and provide them to your employees as frequently as possible. When managers provide all the answers, they rob their employees of the opportunity to think and grow. Sharing your experience has value, but helping your employees use their own mind is more valuable.

Measure yourself by your worst employees. You’ve heard the saying “you’re only as strong as your weakest player”, this is true at work too. Superstar employees can make you look good, but the real measure of a manager’s skill is how he or she handles the poor performers.

Mistrust your common sense. Trusting your common sense often results in the same problems cropping up month after month, year after year. Instead, get to know your employees’ and their interests, and manage according to those interests and you will get the best results.

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